Published Articles

Automating the VSC Claims Adjudication Process: Opportunities and Challenges

Posted: July 22, 2010

This article was originally published by P&A Magazine in their June 2010 Issue. See the original article here. Automation, systems integration and industry standardization can deliver great efficiencies, service improvements and cost reductions in the claims adjudication arena of the service contract industry. In an age where technology is making business in every industry more [...]

Providing Comprehensive Service to Dealers through Online Solutions

Posted: April 7, 2010

This article was originally published by P&A Magazine in their April 2010 Issue. See the original article here. In the last issue, we discussed the options available for connectivity to menu systems. It is clear that the safest route is to connect to all menus. Unfortunately, this is also the most technically challenging and complex [...]

The Menu Dilemma: Choosing the Best Strategy

Posted: February 17, 2010

This article was originally published by P&A Magazine in their February 2010 Issue. See the original article here. Very few providers can say that their rates are available electronically through every menu system on the market. In fact, to my knowledge, the answer is none. How often have you heard that the only thing stopping [...]

SaaS or Build: Which Admin System Is Best For You?

Posted: January 11, 2010

This article was originally published by P&A Magazine in their June 2010 Issue. See the original article here. For automotive F&I providers and administrators, Information Technology is the third largest expense after people and administrative costs. A majority of that cost goes toward the upkeep and maintenance of the core administration system(s) responsible for products, [...]

F&I Admin Execs: Connectivity, Service and Efficiency Are Keys to Greater Market Share

Posted: January 5, 2010

This article was originally published by P&A Magazine in their June 2010 Issue. See the original article here. Trinder and Kathinokkula explain how the industry can pick itself up even when sales volumes are down. Despite the tough times the auto industry has been facing, David Trinder and Kumar Kathinokkula say the future looks promising. [...]